The Rejuvenation of Insurance – This Is Why It Matters (August 2016)

By Erwann Michel-Kerjan – Published by the World Economic Forum Non-specialists rarely think about insurance in their day-to-day life. Most people don’t interact much with their insurer, unless they have a claim — the industry actually has one of fewest annual customer touchpoint. Yet, insurance is one of the largest industries in the world, with […]